Shipping policy

SHIPPING POLICY
Last Updated: November 12, 2026

Thank you for shopping at jorvelmnla. This Shipping Policy explains the time required to prepare orders, estimated transit periods, shipping charges, tracking assistance, and support for delayed or missing packages.

1. ORDER PROCESSING

Orders are generally processed within 2–3 business days after payment confirmation.

Business days exclude weekends and US public holidays.

Processing may include payment verification, product preparation, packaging, and transfer to a shipping carrier.

2. ESTIMATED SHIPPING TRANSIT

Estimated shipping transit is 20–45 calendar days after dispatch.

The separate 2–3-business-day order processing period is additional to the transit estimate.

Delivery dates are estimates rather than guarantees. Customs checks, carrier disruptions, adverse weather, public holidays, or other circumstances may affect arrival.

3. SHIPPING DESTINATIONS

Our primary customer markets are the United States and the United Kingdom.

Available delivery destinations will be displayed at checkout.

4. SHIPPING FEES

Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping fee will be disclosed before payment confirmation.

No undisclosed delivery charges will be added after checkout.

5. CUSTOMS, IMPORT DUTIES, AND TAXES

Customers will not be required to pay additional import duties, customs clearance charges, or delivery-related taxes beyond the checkout total.

Where necessary, the seller will arrange or cover these costs.

Applicable US sales taxes, UK VAT, and import obligations will be handled in accordance with relevant laws.

6. TRACKING INFORMATION

Tracking details may become available after dispatch.

To request an available tracking number or shipping update, email sayangel.so@outlook.com with your order number and the email address used at checkout.

Customer support will assist with available carrier information.

7. DELIVERY DELAYS

Customs inspections, carrier interruptions, severe weather, public holidays, or incorrect delivery information may cause delays.

Contact customer support if your parcel is overdue.

For UK purchases, an extended delivery timeframe must be clearly disclosed and agreed before payment confirmation.

Mandatory consumer remedies for late or undelivered goods remain unaffected.

8. LOST OR MISSING PACKAGES

If your package is missing or confirmed lost in transit, contact sayangel.so@outlook.com with your order information.

We will investigate with the carrier and arrange an appropriate replacement at no additional cost or a refund in accordance with applicable consumer protection laws.

9. DELIVERY ADDRESS CORRECTIONS

Please verify your shipping information before submitting an order.

Contact us promptly if a correction is necessary. Changes may not be possible after dispatch.

10. MULTIPLE SHIPMENTS

Some orders may be sent in separate parcels.

No additional shipping fee will be imposed solely because an order is divided into multiple packages.

11. SHIPPING SUPPORT

Store Name: jorvelmnla
Official Website: https://jorvelmnla.shop
Customer Service Email: sayangel.so@outlook.com