Refund policy

RETURN AND REFUND POLICY
Last Updated: November 12, 2026

Thank you for shopping at jorvelmnla. We want customers to have a clear understanding of how to request returns, refunds, exchanges, and order cancellations for purchases made through https://jorvelmnla.shop.

This policy describes our voluntary 30-day return service and operates alongside applicable consumer protection laws. Nothing in this policy reduces mandatory statutory rights.

1. 30-DAY RETURN PERIOD

We offer a voluntary 30-calendar-day return period beginning on the date your merchandise is delivered.

For change-of-mind returns, merchandise should remain in its original condition, unused or unworn beyond reasonable inspection. Please provide proof of purchase and include original accessories, labels, and packaging where reasonably practical.

These conditions do not restrict legal rights relating to defective, damaged, misdescribed, or otherwise nonconforming goods.

2. FREE RETURN SHIPPING

We provide free return shipping for eligible returns requested within 30 calendar days after delivery.

To begin a return, email sayangel.so@outlook.com with your order number, the items involved, and a brief explanation of your request.

Our customer support team will provide an authorized return destination and a prepaid return label or another suitable shipping arrangement at our expense.

Please do not ship merchandise to an unconfirmed destination. The authorized return facility may be different from our business correspondence address.

3. RETURN PROCEDURE

Step 1: Contact customer support within the applicable return window.

Step 2: Provide your order number and relevant product information.

Step 3: Follow the authorized instructions and use the prepaid return shipping method provided.

Step 4: Retain evidence of return shipment until the matter has been resolved.

4. DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

If merchandise is faulty, arrives damaged, or does not match your order, please contact us as soon as reasonably possible.

Include your order number and a description of the issue. Photographs may assist our review where available.

We will arrange an appropriate repair, replacement, or refund according to applicable consumer protection laws.

Customers will not pay additional charges for remedies legally required to be provided free of charge.

Mandatory consumer rights are not restricted by the conditions of our voluntary change-of-mind return service.

5. REFUNDS AND PROCESSING TIMES

After receiving returned merchandise or sufficient evidence of its return, we will review the request and issue any refund due to the original payment method.

Refunded funds generally appear in the customer's account within 3–7 business days after issuance. The actual posting date depends on the bank or payment service provider.

We will comply with applicable legal deadlines for issuing refunds. Bank processing times do not extend those statutory deadlines.

6. EXCHANGES

Exchanges may be arranged where replacement products are available.

Please contact customer service before returning merchandise for exchange. If a suitable replacement cannot be provided, an eligible refund or another legally appropriate remedy will be offered.

7. ORDER CANCELLATIONS

If you wish to cancel your order, contact us promptly.

We will attempt to cancel the order before dispatch. If it has already shipped, the applicable return process may be used.

Mandatory cancellation rights remain unaffected.

8. SHIPPING CHARGES, TAXES, AND IMPORT COSTS

Standard shipping is free when the merchandise subtotal is strictly greater than $30 USD.

For merchandise subtotals of $30 USD or less, any applicable shipping charge will be disclosed before payment confirmation.

Customers will not be required to pay additional import duties, customs clearance fees, or delivery-related taxes beyond the total displayed at checkout.

Applicable US sales taxes, UK VAT, and import obligations will be handled according to relevant laws.

9. UNITED KINGDOM CONSUMER RIGHTS

Eligible UK consumers generally have 14 days after receiving goods purchased online to notify the seller that they wish to cancel without providing a reason.

They generally have another 14 days after giving cancellation notice to return the goods.

Qualifying refunds, including standard outbound delivery charges where legally required, will be issued within applicable statutory deadlines.

Certain statutory exceptions may apply to specific products, including some personalized merchandise and opened sealed goods unsuitable for return for health or hygiene reasons.

Our voluntary 30-day free return service does not reduce mandatory UK consumer protections.

10. CUSTOMER SERVICE

Store Name: jorvelmnla
Official Website: https://jorvelmnla.shop
Customer Service Email: sayangel.so@outlook.com

Please obtain authorized return instructions before mailing merchandise back.